Service Level Agreement.
The quality and success of a SLA highly depends on the content of it: what agreements have been made within what framework? The content must be complete, comprehensive and accurate. A SLA is an indispensable component for ACS to manage any IT environment, large or small. For a fixed monthly fee, you can always count on fast and professional service. Our contracts are straightforward. All responsibilities and commitments about security, redundancy and guarantees are clearly defined.
Quality and stability
Prevention is better than cure; this is the exact essence of a SLA. Because we proactively manage your IT environment and we monitor your situation on regular basis, our technicians are able to identify issues at an earlier stage, before it becomes (a possible) major problem with all its consequences. In short, a service contract with ACS improves the quality and stability of your IT environment, which allows your organization to function optimally and allows you to focus on your core business.
Thanks to remote monitoring, our specialists ? and your own possible internal IT staff ? have clear reports to preventively manage critical parameters and proactively intervene, before problems get bigger. Repetitive maintenance tasks will disappear because of automation, which means a reduction in costs and potential problems will be visible at a glance. Saving money, twice!
- Proactively managing, controlling and signaling
- Both on site and remotely
- Clear reports
- Always up to date
- Ensured high quality
- Less pressure on your IT department
- Room to focus on core business
- Efficient and effective implementation of new products